1. Introduction
Mako Financial Services Ltd, trading as FX Mako ("we", "us", "our"), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us.
We are registered with the Financial Services Commission of Mauritius and comply with applicable data protection laws including the General Data Protection Regulation (GDPR) where applicable.
2. Information We Collect
2.1 Personal Information
When you register for an account or use our services, we collect:
- Full name, date of birth, and nationality
- Contact information (email, phone number, address)
- Government-issued identification documents (passport, ID card, driver's license)
- Proof of residence documents
- Financial information (bank account details, payment information)
- Employment and income information
- Trading experience and knowledge assessment
- Tax identification number
2.2 Technical and Usage Information
We automatically collect:
- IP address, browser type, and operating system
- Device information and unique identifiers
- Pages visited, time spent, and navigation patterns
- Trading activity, order history, and account balance
- Communication records (emails, chat logs, phone calls)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from identity verification services, credit reference agencies, fraud prevention agencies, and other third-party service providers to verify your identity and assess risk.
3. How We Use Your Information
We use your personal information for the following purposes:
- Account Management: To create, maintain, and manage your trading account
- Identity Verification: To verify your identity and comply with KYC (Know Your Customer) requirements
- Transaction Processing: To process deposits, withdrawals, and trading orders
- Regulatory Compliance: To comply with legal obligations, including AML (Anti-Money Laundering) and counter-terrorism financing regulations
- Risk Management: To assess and manage credit, fraud, and operational risks
- Customer Support: To respond to inquiries and provide technical assistance
- Service Improvement: To analyze usage patterns and improve our platforms and services
- Marketing Communications: To send newsletters, promotions, and educational content (with your consent)
- Security: To protect against fraud, unauthorized access, and other illegal activities
- Legal Proceedings: To establish, exercise, or defend legal claims
4. Legal Basis for Processing
We process your personal information based on:
- Contractual Necessity: To fulfill our obligations under the client agreement
- Legal Obligation: To comply with regulatory and legal requirements
- Legitimate Interests: For fraud prevention, risk management, and service improvement
- Consent: For marketing communications and non-essential cookies
5. How We Share Your Information
We may share your personal information with:
- Service Providers: Payment processors, identity verification services, cloud hosting providers, and IT support
- Regulatory Authorities: Financial Services Commission of Mauritius and other regulatory bodies as required by law
- Legal Authorities: Law enforcement agencies, courts, and government bodies when legally required
- Professional Advisors: Lawyers, auditors, and consultants
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including Mauritius and other jurisdictions where our service providers operate.
We ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities, to protect your information during international transfers.
7. Data Security
We implement robust security measures to protect your information:
- 256-bit SSL encryption for data transmission
- Encrypted data storage and secure databases
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Strict access controls and employee training
- 24/7 security monitoring and incident response
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory obligations (typically 7 years after account closure)
- Resolve disputes and enforce our agreements
- Prevent fraud and protect our legitimate business interests
After the retention period, we securely delete or anonymize your information.
9. Your Privacy Rights
You have the following rights regarding your personal information:
- Right of Access: Request a copy of your personal information
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your information (subject to legal retention requirements)
- Right to Restriction: Limit how we process your information
- Right to Data Portability: Receive your information in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent for processing (where consent is the legal basis)
- Right to Lodge a Complaint: Complain to the FSC or your local data protection authority
To exercise these rights, contact us at privacy@fxmako.com. We will respond within 30 days.
10. Cookies and Tracking
We use cookies and similar technologies to:
- Essential Cookies: Enable core functionality and security
- Performance Cookies: Analyze site usage and performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver relevant advertisements (with your consent)
You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect platform functionality.
11. Marketing Communications
With your consent, we may send marketing emails, newsletters, and promotional offers. You can unsubscribe at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Adjusting preferences in your account settings
- Contacting our support team
12. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have inadvertently collected such information, we will delete it immediately.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification. The updated policy will be effective from the date stated at the top of the document.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Last Updated: January 2026
By using our services, you acknowledge that you have read and understood this Privacy Policy.
